Are you receiving the “0x800CCCDD” error code and a message stating, “Your IMAP server closed the connection” in Outlook?

Fix The Issue Of Your Imap Server Closed The Connection

If so, you may not receive a new message properly until this issue is fixed. This server problem is faced by many users while receiving an email message via IMAP.

Some Outlook users also face this issue when sending an email message through their IMAP account. Even if the “Your IMAP server close the connection” error is an unusual one, you can fix it quickly. Continue reading this page to know the causes and solutions to fix this problem.

Causes Of Receiving The 0x800cccdd Error Code

Some common causes of this IMAP server problem are listed below:

  • step 1:Problem with the Send & Receive Groups feature
  • step 2:Issue with the account
  • step 3:Corrupted PST file
  • step 4:Corrupted Outlook Profile
  • step 5:Insufficient server timeout
  • step 6:Incorrect Time & Date settings

Troubleshooting Solutions

Perform the simple troubleshooting methods given below.

  • step 1:Use POP instead of IMAP. If your email service provider doesn’t support IMAP, there is a chance for this problem to occur. In this case, use POP or POP3 to fix this IMAP server problem.
  • step 2:Re-add your account to the email client.
  • step 3:Use the ScanPST.exe utility to scan and repair your client’s ".PST" files.
  • step 4:Ensure that the date & time settings are configured correctly.
  • step 5:Create and use a new Outlook Profile if necessary.

If these solutions don’t resolve the problem, perform the two advanced methods given below. After performing the first method, check if the “Your IMAP server closed the connection” message is displayed on the screen. If yes, perform the next troubleshooting method to clear it.

Disabling Send & Receive Groups

  • step 1:Open Outlook.
  • step 2:Sign in to your account if necessary.
  • step 3:Ensure that Outlook is synced with your account.
  • step 4:Now, go to the Send/Receive tab.
  • step 5:Select the Define Send/Receive Groups option from the Send/Receive Groups drop-down menu.
  • step 6:Click on the All Accounts option under the Group Name section.
  • step 7:Deselect the “Schedule an automatic send/receive every * minute” option under the Setting for group “All Accounts” section.
  • step 8:Click Close.

Modifying The Outlook Server Settings

  • Step 1: Click File on the Outlook application’s main screen.
  • Step 2: Select Account Settings > Account Settings > Email.
  • Step 3: Choose the account with which you’re facing the server problem and click the Change option.
  • Step 4: Now, the Internet Email Settings dialog box will open.
  • Step 5: Click on the “More Settings…” button.
  • Step 6: Go to the Advanced tab.
  • Step 7: Modify the Server Timeouts settings as per your needs.
  • Step 8: Click OK.
  • Step 9: Close Outlook.
  • Step 10: Restart your computer if necessary.

Contact us if the “Your IMAP server closed the connection” message is displayed on the screen even after performing the above two methods.

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