How To Solve Zoho Mail Forwarding Not Working Problem

Zoho Mail Forwarding Not Working

“Is your Zoho Mail Forwarding Not Working?” Don’t worry. This is a well-known and the most common problem many Zoho Mail users face. You can resolve it easily and quickly within a few minutes using the simple troubleshooting techniques given on this page.

Email forwarding is a feature that enables you to back up your emails by transferring them from one email account to another. Once this feature is enabled on your original account (source), all the incoming emails you receive are automatically transferred to the destination account (that you have configured for email forwarding).

Configuring email forwarding in Zoho is pretty easy. However, users frequently face the “Zoho Mail forwarding not working” issue. The exact cause of this problem is not clear, but you can try some simple troubleshooting methods to resolve it.

Resolving The “Mail Forwarding” Issue

Delete The Account Set Up For Email Forwarding

If there is a problem with your destination account, you may face this issue. Re-add or re-enable the destination account and check whether the “email forwarding” issue is resolved.

  • step 1:Sign in to your Zoho Mail account (source).
  • step 2:Open the Settings menu followed by Mail Accounts.
  • step 3:Now, the Zoho Mail account screen will open.
  • step 4:Click on the Forwards tab.
  • Click On The Forwards Tab
  • step 5:Go to the Forwards section, and you can find the email account(s) that is configured for email forwarding.
  • step 6:Locate the email account you want to delete and click the Delete (looks like a Trash icon) button beside it.
  • step 7:Now, the selected account will be removed.
  • step 8:You can also temporarily disable and then enable this email account if you wish.
  • step 9:To do so, click the toggle button beside it.
  • Click The Delete Button
  • step 10:Re-enable the same account and check if the email forwarding feature is working.

Try the next solution if Zoho Mail forwarding is not working again.

Verifying The Email Account

If you’ve enabled the forwarding feature within the organization account, you don’t have to verify the account. At the same time, if you’re using an individual account, you need to verify it. Failing to do so could also lead to this forwarding issue. Check whether your destination account is verified. If not, you can do it now.

  • Step 1:Open the Zoho Mail Accounts screen.
  • Step 2:Click Forwards.
  • Step 3:Scroll through the Forwards tab and the Forwards section.
  • Step 4:Locate the email account you have configured for email forwarding under the Forwards section.
  • Step 5:Now, if you can see the Verify command beside the located account, it means the account is not verified.
  • Step 6:Click the Verify command and follow the on-screen instructions to complete the account verification process.
Click The Verify Command

Now, check if the email forwarding feature is working. If Zoho Mail Forwarding Not Working, contact us.

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